Support / Contact

You lost your ID / Serial number or you didn't receive one automatically after purchase

You likely bought the product from Avangate, the E-store we work with to securely handle online financial transactions. The fastest way is to use their automated system to find your key back:

If this doesn't work out feel free to contact us, and our help desk will help you personally!

You bought a license but you can't enter the code

Please check this page about registration issues first before you contact us, it probably will explain things:

In case the problem appears to be topic 5 as described on previous page, then please fill out the support form below and clearly describe that topic 5 is the reason. Also provide the license details you received after the purchase. This will enable us to provide the best possible support.

Frequently asked

  • What's the difference between a Personal and a Professional license and what is free or needs to be paid for
  • How can I recover Video from a DVD that is not playing properly or hasn't been finalized

You want to contact us

Smart Projects takes your questions and suggestions very seriously and we will do our best to help you out in case of problems.

The big advantage of this support form is that it helps filter emails in the battle against spam and as a result your message can be dealt with faster, also the risk of losing your message because of spam filters is smaller.

Leave your message here:

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Or per email:

If you have questions regarding payments, contact us at: sales@smart-projects.net.

If you have technical problems, questions or suggestions, e-mail us at: support@smart-projects.net.